Opodo Limited, with registered address at 26-28 Hammersmith Grove, London W6 7BA. You can contact the Data Protection Officer (DPO) at email@example.com.
During the purchase process, we ask you only for the personal data that we need to provide you with our mediation services to contract travel products, as well as to attend you and solve any post-contractual query, claim or request.
When you book a trip with us, we subscribe you to our newsletters, unless you say otherwise before confirming your booking. Anyway, you will be able to unsubscribe at any moment, using the link that you will find in every newsletter for this purpose.
If you provide us with your contact email address, but then you are unable to finish your booking, we use it to contact you in a personalized manner and help you to book your trip, if you are still interested. We also keep it to recognize you when you visit our website again, in order to improve your user experience.
The main purpose of processing is not subordinated to the consent given by using our Website to collect cookies and share your anonymous information with third parties to customize advertising, analyse traffic and provide you with social media related services. For more information, please check our Cookies Policy.
We do not make automated decisions based on profiles, beyond the customization of advertising and the legitimate prevention of fraud on the Internet.
We will keep your personal data while we have legal liabilities in relation to the services we have provided you with.
In addition to the above, if you are subscribed to our newsletters, we will keep your email address for this purpose until you ask to be unsubscribed. Moreover, if you provide us with your contact email address, but then you are unable to finish your booking, we will keep your email address only temporarily and, in any case, for a maximum period of 15 months.
The information collected by our cookies is also kept for a maximum period of 15 months.
The collection and processing of your personal data is mainly based on the contractual relationship you have with us.
When we send our newsletters to you or we use your email address to contact you in a personalized manner or to recognize you when you visit our website again, this is based on our legitimate interest in providing you with our services.
The processing of the information collected by our cookies is based on the consent provided under the applicable laws.
In order to provide you with our services, we need to communicate your personal data to the Travel Providers involved, in order that they can provide you with the products or services you have requested, i.e. the airline which has to issue your ticket and/or operate your flight, the hotel you have booked, the car rental company you have contracted through our Website, etc.
We will also share your personal data with other companies within the eDreams ODIGEO Group for internal purposes relating to management centralization. In particular, the eDreams ODIGEO Group centralizes the processing of personal data through the Spanish subsidiary eDreams International Network, SL and has adequate internal policies to ensure that any data processing carried out by third parties is made under the strictest security requirements and according to the applicable laws.
Under the General Regulation (EU) 2016/679, of 27 April 2016, on Data Protection (GDPR), the following rights are recognised in relation to the processing of your personal data:
Based on the nature of our services and the purpose of the collection and the processing of your personal data, the Right to portability is not applicable.
In order to exercise your rights, please, send an email to firstname.lastname@example.org or send your request by post courier to the following address: Data Protection – Paseo Zona Franca, 195-205, 08038 Barcelona, Spain. In your request, you have to clearly state (i) your personal identity, by indicating your complete name and the email address you used to purchase or create an account, and (ii) the right or rights you are exercising.
You can also ask the UK Supervisory Authority on Data Protection (https://ico.org.uk) for protection to ensure that your rights are respected, if you wish.
The exercise of these rights is free of charge, unless you make unjustified or excessive requests. In this case, we will be entitled to charge you with a reasonable fee based on administrative costs.