Who we are
Hello! We are Vacaciones eDreams S.L.U., known by you as this Platform’s branding name. When this
Privacy Notice mentions “we”, “us”, or “our”, it refers to Vacaciones eDreams S.L.U. acting as
Our privacy promises:
- We value your privacy & data security
- We use data for your best travel experience with us
- You control your data
- Several Platforms, one Privacy Notice
Thank you for using our Platforms. Your trust is the most important value to us, that is why in
this Privacy Notice we are going to show you our responsibilities regarding the privacy and
security of your data. The only thing you have to do is read it, and if you have any questions
related to it, you can tell us about it in our Privacy Form . After that, you’re all set to book your next adventure
Vacaciones eDreams S.L. is a Spanish-based company, with tax ID number ESPB61965778. You can
contact us through our Privacy Form for any data protection matter.
We commit to processing your data in accordance with the applicable data protection laws,
including the observation of the data processing principles (such as lawfulness, fairness
and transparency, purpose limitation, data minimisation, accuracy, storage limitation,
integrity and confidentiality, and accountability), and to only processing your data for the
purposes explained to you in this Privacy Notice or as informed in the corresponding data
collection process, in line with the lawful bases as explained below (in section 2.10).
Who is the Data Protection Officer?
We have a common Data Protection Officer who watches over the data processing carried out with
respect for your privacy and the applicable regulations.
You can contact the Data Protection Officer’s team through our Privacy Form to exercise any data rights, to solve all the questions
you may have regarding the processing of your data and/or for any data protection issue you
would like to discuss with us. Please note that we may ask you to verify your identity and
request before taking further action on your request for proper management of your request and
for security purposes.
For a better understanding of this Privacy Notice we have prepared a definitions section that
includes the following concepts: Automated Decisions, Data Controller, Data Processor, Data
Rights, Lawful Bases, Personal Data, Platforms, Sensitive Personal Data and Third Countries.
Automated Decisions: decision-based solely on automated processing,
including profiling, which produces legal effects concerning the individual or similarly
significantly affects them (as defined under Article 22.1 EU General Data Protection
Regulation - GDPR).
Note: As you will find explained below (in section 2), we don’t
make Automated Decisions
Data Controller: anyone responsible for
determining the purposes and means of processing your data.
Note: We are the Data
Controllers of your data in the terms described in this Privacy Notice. If you choose to
book a trip through our Platforms, we will be sending your data to other Data Controllers –
the carrier or the provider of other services (e.g. booking partners or the global
distribution systems), who will again use your data for their own purposes and based on
their own means, as described in their own Privacy Notices (which is published on their
websites). You can see below the overview of Data Controllers categories with whom we might
share the data. In any case, the disclosure of your data to any service provider will be
done in accordance with the applicable laws. Each Data Controller is responsible for your
data and, in case of an incident within its scope, must handle it and respond appropriately,
as per the applicable law.
Data Processor: a third party that
only helps to achieve the purposes determined by the Data Controller.
Note: We as a
Data Controller use many third-party services to which we outsource some parts of our
activities that we don’t do ourselves for various reasons such as cost-efficiency. A Data
Processor is only allowed to process your data according to our documented instructions, and
in compliance with the applicable law, so we are still in charge of your data, and they will
not be able to process your data for any incompatible purpose.
Rights: everyone has the right to the protection of their personal data . When
we use the term “Data Rights”, we refer in short to the applicable data protection
Note: Data protection regulations allow you to exercise your rights to be
informed, access, rectification, erasure, restrict processing, object, to withdraw your
consent, data portability and rights related to automated decision making and profiling,
Lawful Bases: processing of your data shall be
lawful only if at least one of these bases applies (Article 6 GDPR).
Note: For the six
lawful bases covered in the law, we will essentially rely on Consent, Contract, Legal
Obligation or Legitimate Interest. However, exceptionally, we might rely on Vital Interests
or Public Tasks. You can find more information below (in section 2).
Personal Data (in this Privacy Notice also referred to essentially as “your
data”): any information relating to a directly or indirectly identified or
identifiable to you, as a natural person.
Platforms: all the
services (websites, apps, call centre, etc.) that facilitate interactions between you and
Sensitive Personal Data: data related to racial origin,
ethnic group, religion, health, sexual orientation and biometric data constitute special
categories of data (as defined under Article 9 GDPR).
Note: As you will find explained
below (in section 3.7), we don’t need to process Sensitive Personal Data normally.
Third Countries: countries in which the GDPR regime is not applicable.
Currently, by Third Countries, we mean all countries that lie outside of the European
Economic Area (i.e. outside the European Union, Iceland, Liechtenstein and Norway).
Why do we process your
The main purpose is to offer you travel related mediation services in accordance
with our General terms and conditions. This includes the specific purposes covered
Also, in this section, we inform you of the legal basis on which we process data for
individual purposes. Depending on the legal basis for our processing of your data, you may have
particular data rights alongside the rest of the data rights. For example, in individual cases, you
have the right to object to the processing of your data (you can find further information under
Lawful basis: #Contract #Legitimate Interest #Your Consent
During the purchase process, we ask you only for
the data that we need to provide you with our mediation services to contract travel products.
You can go through the booking process on any of our Platforms.
This includes completing and managing your booking, assessing ancillary products, sending you
contractual-based communications by email, call or SMS in relation to your booking (e.g.
confirmations, modifications and reminders), and responding to your queries. Such
communications could be managed by us or by our travel partners. In this sense, we endeavour
to show to you the most relevant travel data and help you in a personalised manner with your
booking and post-booking. These processing activities are necessary for the performance of a
contract to which you are a party or in order to take steps at your request prior to
entering into a contract.
We might save your data for future bookings to make it
easier for you to finish a booking with us. This processing is necessary for legitimate
interest purposes, namely, we have a commercial interest to facilitate further booking
reservations. However, please note that your payment data will only be saved for future
bookings if you have a Prime subscription, since it will be necessary for the performance of
the contract to which you are a party, otherwise you will have to provide us with your
consent for the use of payment data for future bookings. Remember that a Prime subscription
requires to have at least one valid credit card assigned to it in order to manage the
subscription payment. In case you want to stop paying for it, you will have to cancel your
Prime subscription in your account or through our Customer Service, in accordance with the
Prime terms and conditions.
We may as well ask you when needed for your consent in
order to retrieve the booking information that you have already provided so you don’t have
to enter your data again in the same booking process.
We also may use your
geolocation to provide a better search experience for you, in order to pre-populate the
"origin" field of the search form. This processing of personal data is only possible if you
consent to it.
Please, bear in mind that the identification data we use internally is
the email that you introduce in your booking or account. If you believe that we are
processing a wrong email address, please contact our Customer Service team as soon as
Lawful basis: #Contract #Your Consent #Legitimate Interest
You can create a user account on our
Platforms, enabling us to use your data to manage your account. You can also subscribe to our
programs for our customers (e.g. Prime account). We will process your data with the objective to
show you the most relevant travel booking and post-booking experience, allowing you to receive
the services and features covered in the General terms and conditions and the Prime terms and
These processing activities related to the user account are necessary for the performance of
a contract to which you are a party.
Likewise, we might save your data for future
bookings to make it easier for you to finish a booking with us, and recognise you when
visiting our Platforms again, in order to improve your user experience. This processing is
necessary for legitimate interest purposes, namely, we have a commercial interest to
facilitate further booking reservations. Bear in mind that if you object to being recognised
when visiting our Platforms, this might limit the appearance of specific offers or
advantages that would have been targeted to you in case you wouldn’t have objected to this
Additionally, we remind you that in case you have a Prime account, we
will safely store your payment data amongst the payment methods of your Prime accountThis
processing activity is necessary for the performance of a contract to which you are a party.
Lawful basis: #Contract #Your Consent #Legitimate Interest
We may offer you other travel-related
services based on our role as a travel agent as described in our General terms and conditions.
This Privacy Notice shall apply to such data processing based on other travel-related
services provided by us. This processing is necessary for the performance of a contract to
which you are a party or in order to take steps at your request prior to entering into a
We may request your authorisation to process your personal data for certain
purposes related to our travel-related services, such as contacting you through specific
instant messaging platforms different from those stated in the “Booking” subsection (e.g.
Whatsapp, Telegram, etc.), or in order to send information previously requested by travel
services providers. For those cases, we will process your personal data once you provide us
with your consent.
#Contract #Your Consent #Legitimate Interest
In line with the communications already
mentioned above (in section 2.1. Booking), we can get in touch with you by the different means
provided by you, and for contract-related purposes (such as emergencies, queries, reminders,
alerts, or quality communications).
To contact you whenever a travel service provider is not going to be able to provide you with
the service (e.g. due to bankruptcy, insolvency, or equivalent) and it might affect your
booking. This processing is necessary for the performance of a contract to which you are a
party or in order to take steps at your request prior to entering into a contract.
respond to any query or request from you or any travel service provider and to handle it by
any of our contact channels (e.g. email, phone, social media, chatbot, etc.). We endeavour
to maintain our best levels of customer service and we are attentive to the personal
situation of each of our various customers in order to personalise our services. If the
processing is related to the services provided, the processing is necessary for the
performance of a contract to which you are a party.
To try to remember your search
and contact you immediately after, in case you have not finalised a booking online, as we
believe that this additional service benefits you, by allowing you to carry on with a
booking without having to fill in your reservation details again. This processing is
necessary for legitimate interest purposes, since we have a commercial interest in
facilitating further booking reservations.
To inform you how to contact us if you
need assistance while you are away or other data that we feel might be useful to you in your
planning or getting the best of your trip, or data of upcoming trips or a summary of
previous bookings you made with us. This processing is necessary for legitimate interest
purposes, since we have a commercial interest to facilitate further booking reservations.
We may need to send you other administrative messages, which may include security
alerts. This processing is necessary for the performance of a contract to which you are a
party or in order to take steps at your request prior to entering into a contract.
To invite you to participate in a market research, or to ask you to provide a review
of your experience with us and with the travel service provider. Please, bear in mind that
those feedbacks may be available to other customers to help them make decisions about a
product or a service. In case you agree to take part in market research, we will explain the
data collected and how it would be further used. For those cases in which you take part in a
market research survey with us, we will process your personal data once you provide us with
your consent. However, if we ask you for a review of your experience with us or the travel
service provider, the processing of your personal data will be necessary for legitimate
interest purposes, since we have an interest in knowing your customer satisfaction degree
and quality perception regarding the services that you have received.
Lawful bases: #Legitimate Interest #Your Consent
Under certain circumstances described below, we
may use your personal data for marketing purposes.
To send you regular news of travel-related products and services. You can unsubscribe from email
marketing communications easily and at any moment, just by clicking on the unsubscribe link
included in each newsletter or other communication.
To administer any promotional
activity where you participate. When you book with us, you are subscribed to our newsletters,
unless you say otherwise before confirming your booking. Anyway, remember that you will be able
to unsubscribe at any moment in each commercial communication, by clicking on the footer
We may show you customized offers on our Platforms or third-party
platforms (including social media sites) and the content of the site displayed to you may be
personalized. Such offers can be booked on our site, on co-branded sites, or other third-party
offers or products we think you might find interesting.
We may show you customised
offers in the content displayed to you on our Platforms when you access them, or in third-party
platforms (including social media sites). Such offers can be booked on our site and can consist
of other third-party offers or products we think you might find interesting, always related to
the services we are providing you with. When using cookies for this purpose, we will rely on
your consent (for more information, check out our Cookies Notice).
Otherwise, most of the time we will use your identification and contact data pseudonymised
(e.g. hashing your data) for this purpose, and we will rely on our legitimate interests as
long as you are our customer to show you our travel-related products and services to those
already hired by you. This will only be done if you have an account with the corresponding
digital company that provides online advertising services, and they have the possibility to
match your details in a secure way based on their terms and conditions applying to your
account with them.
Call and chat recordings
Lawful bases: #Legitimate Interest #Your Consent #Contract
We may process and
record your calls and online communications for quality, contractual and legal purposes when you
contact our Customer Service.
Not all calls or chats are recorded. However, when you contact Customer Service, due to
contractual and legal purposes, we must record them, albeit they are kept for a limited
amount of time and automatically deleted thereafter (unless we have a legitimate interest to
keep such recordings for a longer period, including fraud investigation and legal purposes).
These processing activities are necessary for the performance of a contract to which you are
With regard to those calls and online communications recorded for quality
purposes, those processing activities are necessary for preserving our legitimate interest
in improving the quality of our services.
We remind you that our staff may as well
ask for authentication questions, ensuring that your reservation details are kept
In certain jurisdictions, we need to request your consent in order to
record the call (e.g. when the call is being made from Germany).
Improving our services or developing new services
Lawful basis: #Legitimate Interest
We use data for analytical
purposes. The main goal here is to optimise our online Platforms to your needs, making our site
easier and more enjoyable to use. We strive to use pseudonymised or anonymised data for these
This is part of our drive to enhance the user experience. By user experience, we concretely
- testing and troubleshooting purposes, and
- improving the functionality and quality of our online travel services.
The processing of your personal data will be necessary for legitimate interest
purposes, since, we have an interest in improving the network and information security, and
since we have an interest in improving the quality of our services,
Finally, we will also elaborate anonymised statistics regarding the overall
conversion rate of the website. This processing is necessary for legitimate interests purposes,
since we have a commercial interest to assess the percentage of users that have become
Promotion of a safe and trustworthy service
Lawful basis: #Legal Obligation #Legitimate Interest
In order to create a trustworthy
environment for you, your fellow travellers, our business partners, and our travel providers, we
may use data for the detection and prevention of fraud and other illegal or unwanted activities,
as well as for security purposes (e.g. authentication of users and bookings). For such purposes,
we may have to stop or put on hold certain bookings.
One example of this is our five-attempt password policy (if you incorrectly enter your
password more than five times, we will block your account, requiring you to change your
Another example is our preventive stolen-credential control on the
internet (if we might have any hint that your credentials could have been compromised, we
may also block your account and ask you to reactivate it with a new password).
these examples, among other actions, we protect your data and reduce fraud risk. As some of
these security measures are compulsory by law and international standards, the corresponding
personal data processing is necessary for compliance with a legal obligation to which we are
subject. In other cases, we have deployed security measures that require the processing of
personal data for legitimate interest purposes, since we have an interest in preventing
Legal and compliance purposes
Lawful basis: #Legal Obligation #Legitimate Interest
In certain cases, we may need to use your
data to handle and resolve legal disputes, for regulatory investigations and compliance, to
enforce our General terms
and conditions or to comply with lawful requests from law enforcement.
This processing is necessary for legitimate interest purposes, since we have an interest in
preventing fraud and defending our rights and interests.
Lawful basis we rely on
The main Lawful Bases commonly used are #Your Consent
#Contract #Legal Obligation
- Your Consent: you gave consent for a specific use of
your data. We will always obtain your consent to collect and process your data unless
another Lawful Basis applies. We will provide you with transparent information at the
time that consent is obtained. This information will be provided in an accessible form,
written in clear language. If the data is not obtained directly from you, then this
information will be provided to you within a reasonable period after the data has been
- Contract: you have a contract or pre-contract with us. As
an example, when booking an airline or hotel with us, or when accepting our General
terms and conditions or any other of our terms (e.g. Prime terms and conditions), we
need relevant data to process your reservation or handling your account respectively.
- Legal Obligation: we have a legal obligation.
Normally, accounting and tax regulations requires the storage of necessary data for
- Legitimate Interest: it’s in our legitimate interest, and
it is judged not to affect your rights and freedoms in a significant way.
Other lawful bases, only exceptionally used:
- Vital Interest: You or a third party have a vital
interest. We will not normally process data based on this legal basis, but if we do, we
will let you know.
- Public Task: We have a public task to perform. We will not
normally process data based on this legal basis, but if we do, we will let you know.
We don't make Automated Decisions
We don't make Automated Decisions that could produce legal effects or similarly significantly
affect you. We don't make any decisions based solely on automated processing, beyond the
legitimate interest of fraud prevention and the customisation of your user experience, marketing
and advertising, which will not produce legal effects or similarly significantly affect you.
As mentioned before, such an Automated Decision will not produce legal effects or similarly
significantly affect you. In case we shall make any Automated Decision we will apply all
appropriate measures and inform you.
Types of data
We offer you a wide range of services, which you can also use in a wide range of ways. Depending on
whether you contact us online, by phone or otherwise and on which services you use, various data
from different sources may come into play. Much of the data we process is provided by you when you
use our services or contact us, for example when you register and provide your name or email address
or address (Data you give to us). We also receive the technical device
and access data which is automatically collected when you interact with our services. This may be,
for example, information on which device you are using (#Data we collect from
The types of data while relating to a person are grouped into the following data
categories (categories are not exclusive, and data may transcend multiple categories):
Identification & Contact data
Data you give to us Data used to identify you as a natural person
and/or data we use to contact you.
For example, your name, surname, gender, nationality, billing address, date of birth, email
address and telephone number
Please, bear in mind that your email will be your
identity data. We will be able to link your data based on your email.
Account & Settings data
Data you give to us Data that you generate while using your account.
For instance, email and password (we never store the passwords in a non-encrypted form),
price alerts, search history, specific settings, preferred choices and other details saved
in your account. This also applies if you have an eDreams Prime account.
Data you give to us Data that you give us to execute the payment.
Usually, this means the payment card details. For example, credit card number, cardholder
name and expiration date (we never store the credit card data in a non-encrypted form).
Travel related data
Data you give to us Data that you provide to us during the booking
process, all that you choose in the order form and what you later change or purchase as an
addition to the original order.
For example, the number and expiration date of the ID and/or Passport, contact data, travel
preferences, boarding passes or e-tickets.
Please, bear in mind that in the case you
provide data from travel companions, you should have previously obtained the consent of
other individuals before providing us with their data and travel preferences, as any access
to view or change their data will be available only through your account or email.
Data you give to us Data we collect from
youData from all of the text and voice communications exchanged between you and us in
connection to your requests.
Such as customer support cases, metadata and notes generated by our systems and agents.
Browsing & Device data
Data we collect from you Data that we may automatically collect from
your device when you visit our Platforms.
For example, IP address, browser type, internet service providers, geographic location,
technical data about the device, pages accessed and links clicked, the time and duration of
request and visit, and the method used to submit the request to the server.
note that we may associate this data with your account.
Some of this data may be
collected by using different types of Cookies or similar technologies. For more information,
please find our Cookies
Why don’t we process Sensitive Personal Data?
We strive to limit the circumstances in which we collect and process Sensitive Personal Data.
Please avoid providing us with Sensitive Personal Data unless it is strictly necessary and
One example for which we may collect and process such data would be if exceptional
circumstances arose, such as a health emergency, where we might offer you the possibility to
provide us with any relevant data in order to share it with the corresponding airline
booked, for example, so as to smooth the check-in process or due to mandatory
In any case, the corresponding appropriate security measures will be
implemented to protect your Sensitive Personal Data in line with this Privacy Notice.
Additionally, you may ask us to inform the airline, the hotel, etc. of a special
service (such as a menu or an adapted room) which might constitute Sensitive Personal Data
because they may imply or suggest data about your religion, health or other related data. In
any case, this information will not be mandatory to provide in any of our booking funnels,
so you are free to either provide it or not
What happens with the data belonging to children?
Our services aren’t intended for minors, as described in our General terms and
The limited cases where we might need to collect minors’ data would be as a booking
If we become aware that we have processed the data of a child without the
valid consent of a parent or guardian, we will delete it.
Data we collect from third parties
We lawfully obtain data about you from business partners and other independent third-party
sources (e.g. contact data such as email, purchase or demographic data). We may obtain such
information from fraud prevention companies when the payment method chosen has been compromised,
travel insurance companies when hired, and travel-related services providers that have
previously managed your data. In any of those cases, we will process your data according to this
Recipients of your
We work particularly closely with certain service providers (e.g. travel service providers, security
service providers, etc) that might normally act as Data controller or
Data Processor depending on their circumstances (e.g. on their purposes
and type of data they process, their relationship with them, you and us, their responsibilities
under the law, etc.). We are selecting hereinbelow their main categories.
In order to provide you with our services, we need to share your data with third parties. We will
define and regulate the data transfer or processing contractually when required by law with the
appropriate security measures.
- Travel service provider you booked with Data
controller (e.g. airlines or carriers, hotels, car rental companies,
touristic services providers, etc.). In our Platform, there might be services fully or
partially provided by our travel business partners. Travel business partners’ terms &
conditions and privacy notices shall apply, and when so, you will find a link to them in
the booking funnel.
- Other travel service providers which are necessary or provide an added
value for the performance of our services Data controller Data Processor (e.g. travel insurances, global distribution
systems or computerised reservation systems, booking and ticketing agents, tour
operators, travel meta searchers, travel and check-in service providers, calendar
solutions,, claims management service providers, etc.). They make it possible to offer
you our services and help us in making all endeavours to have the best alternatives at
the best price. When we share your data with other Data Controllers in this way, you'll
can understand how that service provider will use your data.
- Customer services and support tools Data
Processor (e.g. customer communication tools, call centre agents, etc.). We
work with customer support providers and tools in order to respond to your requests and
manage communications with you if needed.
- Payment and fraud services Data
controller(e.g. payment processors, banks, fraud prevention and chargeback
management services, etc.). When you pay on our Platform (as in any other) a set of long
chains of technical operations need to happen before the payment request is accepted by
your bank and notified to us. We also use service providers to detect fraud risks.
- Information security services Data Processor.
We work with information security services to protect your data.
- IT infrastructure providers Data Processor
(e.g. hosting service providers). They help us provide you with an available and secure
- Software solutions and engineers Data
Processor. Software solutions and engineers help us work on a day-to-day
basis and to continue improving our services.
- Analytical service providers Data
ProcessorThey provide us with the necessary data to understand the use within
our Platform, see if there are any bugs or decide how we can improve our services.
- Customer Relationship Management and marketing solutions Data Processor Data Controller. They
allow us to manage customised commercial communications. Some of them also help us
display customised ads throughout the internet. Other purposes are enabling
interest-based content or targeted advertising throughout your online experience (e.g.
web, email, connected devices, in-app, etc).
- Social platforms Data Controller. When login
with your social media, clicking on a social media “like” button integrated into our
Platforms by plugins, or using any social media services to interact with us, your data
can be shared between us and the social media providers (e.g. your user names, email
address, profile pictures, your contact, etc.).
- Finance, administrative and legal services and tools Data Processor Data Controller (e.g.
accounting systems, legal service providers, collection agencies, corporate insurances,
Our group companies
We share your data within our group companies for internal purposes relating to management
In particular, we centralise the processing of your data through the Spanish subsidiary
eDreams International Network, SLU, acting as a Data Controller for internal administrative
purposes. Likewise, we share your data as customers with other companies from our group, in
order to manage the services provided by us as Data Controller, and for accountability
purposes as a group of undertakings, including financial, fiscal and legal duties. Those
companies that are included in our group of companies are detailed in our General terms and
all of them to ensure that any data processing carried out within our group, is made under
the same level of security requirements and will be processed exclusively for the same
purposes for which the data had been collected, according to the applicable laws.
We might disclose your data to law enforcement insofar as it is required by law or is strictly
necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are
otherwise legally obliged to do so, which will act as Data
We may need to further disclose your data to competent authorities to protect and defend our
rights or properties, or the rights and properties of third parties. We are also required by
law to share your information with administrative bodies when we are providing you our
Online Travel Agency’s services under certain circumstances.
(transparently informed to you and with your consent to the disclosure, where applicable)
These recipients might be outside the European Economic Area (EEA), implying international
data transfers. For more information on this, please see below (section 5.3).
Your data protection
While no online service can guarantee absolute security, we design our systems and devices with
your security and privacy in mind. We work to implement appropriate technical and organisational
measures to ensure a level of security appropriate to the risk, including for example the
Some examples of security measures we implement are as follows:
- We apply pseudonymisation and encryption of personal data, when appropriate. For
example, when handling payment data, we comply with the Payment Card Industry Data
Security Standards (PCI DSS) or when using our online Platforms your data is sent
through a secure connection using Hypertext Transfer Protocol Secure (HTTPS) that
encrypts your data through the Internet, avoiding anyone to steal your information in
- We work to provide confidentiality, integrity, availability and resilience of processing
systems and services. We have physical, electronic, and procedural security measures in
place regarding the collection, storage, and disclosure of your data. Our security
procedures mean that we may ask you to verify your identity before providing you with
confidential information, and our Platforms offer security features that protect against
unauthorised access and data loss.
- We make endeavours to be able to restore the availability and access to personal data in
a timely manner in the event of a physical or technical incident.
- We implement a process for regularly testing, assessing and evaluating the effectiveness
of technical and organisational measures for ensuring the security of the processing
We will keep your data for as long as we deem it necessary to enable you to use our services, to
provide our services to you, comply with the applicable laws, resolve disputes with any parties,
and otherwise as necessary to allow us to conduct our business (including, to detect and prevent
fraud or other illegal activities). All your data we retain will be subject to this Privacy
Usually, we process your data for a maximum period of five years, since your last trip or any
further action related to it ended or since you performed your last action related to your
account for the purposes described above. With regard to unfinished bookings, we might store
the information for a year for security and fraud prevention, unless we need to store it for
longer periods to fulfil our legal obligations.
Other specific terms might apply,
such as a maximum term of three years for accountability purposes regarding data
protection-related interactions, or a maximum term of ten years for tax and accounting
If you provide us with your contact email address, but then you are unable
to finish your booking, we will keep your email address only temporarily and, in any case,
for a maximum period of seven days to help you with the booking if you are still
For the purpose of customised offers, you will periodically get email
offers from us, and in every email, there will be a clear and easy way to unsubscribe and
therefore object to this type of processing. We will keep and use your data for this purpose
until you unsubscribe or after two years since the last interaction with us (e.g. performing
a search, performing a booking, or updating your Prime membership).
processing activities based on your consent, we will store your personal data for as long as
such processing activities are necessary for the purpose for which they were collected,
unless you withdraw your consent or request their deletion prior to that date and there is
no legal or judicial mandate to keep the personal data.
Regarding Cookies duration
please check our Cookie
International data transfers
Our servers are located within the European Union. However, to facilitate our global operations
(e.g. by means of service providers) the transmission of your data to the recipients described
above may include transfers of your data to third countries whose data protection laws might not
be as comprehensive as those of the countries within the European Union.
For transfers to
recipients in third countries, we rely on the decision of the adequate level of protection, on
appropriate safeguards, or on the exception of (pre)contract necessity or any other which might
apply from time to time.
Any service provider (such as the airlines) acting as Data Controller will process your data
in accordance with their own privacy notice and will be fully responsible for processing
your data.The disclosure of your data will be done, when applicable, in accordance with the
applicable laws and appropriate safeguards (in particular, the standard contractual clauses
issued by the European Commission) are in place to ensure an adequate level of protection of
the privacy and fundamental rights of individuals.
The international transfer of
data onto the Computer Reservation System, aggregators and Global Distribution Systems that
are not located in the European Union, as well as its use by international airlines, hotels,
train companies, or car rentals, for the purpose of providing the appropriate service
provided by us, is a transfer necessary for the performance of the contract between you and
us in accordance with the corresponding derogation of the applicable data protection
Protect your data
We make serious efforts to care for and protect your data when you share it with us. We recommend
that to keep your data safe you do not share your Booking ID, nor your data account with anyone
and use a unique and strong password. Furthermore, we suggest that you beware of internet scams
and phishing and only use our official Platforms.
Do not share your Booking ID
When you make a booking you will be
assigned with a Booking ID. This reference will be included in your booking confirmation
Please, always keep your Booking ID confidential. If you share it with third
persons, they might access your data. If you travel with others and you do not want them to
have access to your booking data it might be advisable that you carry out your booking
separately. For example, we recommend you not to share this data or any other relating to
your trip on social media.
Do not share your account data with anyone and
use a unique and strong passwordTo make sure that access to your account on our
Platforms is safe please do not share your log-in data with anyone.
When you finish
using our Platforms, please make sure to log out of your session if someone else might
access your device. Avoid connecting using your account from non-trusted devices or networks
like the ones in hotels, libraries or cyber coffees. If you do, please do not forget to log
out once finished.
It is important that you protect yourself against unauthorised
third-party access to your password and to your devices. We recommend that you use a unique
strong password for your account that you do not use for other online accounts and you
should renew it every reasonable period of time, such as once a year. Malicious actors may
try to connect to your account using stolen credentials from other (non-related to us)
Of course, apply the same approach for your email account, by using unique
strong credentials (as is our secure touchpoint to send you “reset link passwords”).
Be cautious and protect yourself from internet fraud and
Please, always double-check the sender of the
emails and the links or documents attached to them. If you don’t trust or have doubts, do
not open the attachments or click on the links.
There is a broadly spread type of
internet fraud practice known as “Phishing” aimed to illegally obtain your data by deception
or by installing malware on your device and stealing your saved credentials.
“Phishing” is unsolicited emails that lead you to insert or confirm your passwords
or bank details on a false or cloned website. Also, they try to make you download documents
with malware, or install malicious software on your computer that will be used to steal your
information, like your credentials.
These fraudsters pretend to be somebody of your
trust, a bargain, somebody that needs urgent action from you, etc.If you have doubts
regarding any communication that you might have received by someone saying that is us,
please, contact us through our chat in our
Use only original software
You may want to
download our applications from alternative markets. Applications on those markets are not
uploaded by us, so they may contain malware used to steal your credentials.
use only the oficial applications from Google Play or Apple App Store.
How can you control
We want you to be in control of how your data is used by us. You can do it in different ways:
Managing your account data
You may access and update some of your data through your account settings or Customer Service.
Exercising your data protection rights
We are committed to ensuring fair and transparent processing. That is why it is important to us
that persons concerned can exercise the following rights where the respective legal requirements
Rectify your data
You have the right to ask us to correct inaccurate or incomplete data about you (and which
you cannot update yourself with your account settings or through our Customer Service).
Access or port your data
You may request information relating to your data and copies of such data.
also be entitled to request copies of the data that you have provided to us in a structured,
commonly used, and machine-readable format where technically feasible.
Erasure or block your data
You may request to have your data deleted. In some cases, we may not be able to erase it due
to the fact that the data processing may be necessary for the performance of the contract
between you and us, for our legitimate business interests (i.e. fraud prevention,
security-enhancing), or to comply with our legal obligations (i.e. legal reporting, auditing
obligations). In any case, we will immediately erase them when we can do so. Because we
protect our services from accidental or malicious loss and destruction, residual copies of
your data may not be removed from our backup systems for a limited period of time (within a
Object or limit the use of your data
You may require us not to process your data for certain specific purposes (including
profiling) where such processing is based on legitimate interest, such as for direct
marketing. If you object to such processing, we will no longer process your data for these
purposes unless we can demonstrate compelling legitimate grounds for such processing or such
processing is required for the exercise or defence of legal claims. You can object at any
time to the following processing activities of your personal data described in section 3:
- Storing your data for future bookings to make it easier for you to finish a booking with
- Elaborating anonymised statistics regarding the overall conversion rate of the website.
- Storing your search and contact in case you have not finalised a booking online.
- Recognising you when visiting our Platforms again.
- Informing you how to contact us if you need assistance while you are away, or other data
that we feel might be useful to you in your planning.
- Asking you for a review of your experience with us or the travel provider.
- Sending you regular news of travel-related products and services (we remind you that you
can also unsubscribe at any moment in each commercial communication, by clicking on the
footer’s unsubscription link).
- Showing you customised categorised offers on our Platforms, or in third-party platforms
- Using call or chat recordings for quality purposes and training.
- Improving our services or developing new services.
Exceptionally, this right is not susceptible to be satisfied for the purpose of promotion
of a safe and trustworthy service, since we rely on a compelling legitimate interest of
protecting from any potential fraud or attack against the provision of our services.
Withdrawing your consent
If we are processing your data based on your consent you may withdraw your consent at any
time, specifying which consent you are withdrawing. Please note that the withdrawal of your
consent does not affect the lawfulness of any processing activities based on such consent
before its withdrawal. You can withdraw at any time your consent to the following processing
activities of your personal data described in section 3:
- Saving your payment data for future bookings in those cases in which you are not a Prime
- Retrieving the booking information that you have already provided so you don’t have to
enter your data again in the same booking process.
- Using your geolocation to pre-populate the "origin" field of the search form.
- Sending you discount codes, deal alerts and a birthday surprise with eDreams newsletter.
- For certain purposes related to our travel-related services, such as contacting you
through specific instant messaging platforms, or in order to send information previously
requested by travel services providers.
- When you take part in a market research survey with us.
Exercise your rights through our Privacy Form.
Please note that we may ask you to verify your
identity and request before taking further action on your request. You can also ask the
Supervisory Authority on Data Protection (for Spain https://www.aepd.es/) or any other
applicable supervisory authority if you wish.
Depending on your local applicable regulations applying, we are providing additional information.
Please review if applicable.
The United Kingdom
Our UK Representative is Opodo Limited with tax ID number 766445988.
Contact us through
our Privacy Form, to exercise a specific right or for other data protection
comments or suggestions.
The United States
Depending on which state you reside in, different laws might apply (such as California, Colorado,
Connecticut, Virginia, and Utah). More specifically, if you are from California, the California
Consumer Privacy Act (“CCPA“) would be applicable, and you would have the following rights in
relation to the personal data that we hold about you: right to know (i.e. to request information
about how we process your data), right to request deletion of certain personal data that we
process about you, and the right to opt-out of sale of your personal data to third parties.
Contact us through our Privacy Form to exercise a specific right or for other data protection
comments or suggestions.
We allow third parties to collect your data through our
Platforms, and share it for the purposes described in this Privacy Notice (including without
limitation for customised advertising and marketing on our Platforms and elsewhere based on
users’ online activities over time and across our Platforms, services, and devices). Remember
that you can block non-strictly necessary Cookies (including ads and analytics cookies), as
described in our Cookies
We do not sell your data as covered by the definition of “sale” covered
in the applicable laws of Nevada and California applicable laws. We also do not “share” your
data under the terms of the applicable laws of California.